Shipping Policy
Shipping Charges:
We offer free shipping on all domestic prepaid orders. Cash on Delivery (COD) orders will incur shipping charges of ₹100. To encourage online and UPI payments, we provide shipping discounts and additional offers on prepaid orders.
Order Processing:
Your purchased items are typically dispatched within 2 working days. Some dispatches may take time. While we monitor the delivery process closely with our courier partners. We cannot be held responsible for any delays caused by the courier service.
Order Tracking:
You will receive an AWB number and courier details, allowing you to track your order online.
International Shipping:
We currently ship in India only.
Delivery Time:
After processing your order, delivery is expected within 3-7 working days.
At Alliance Technologies, customer satisfaction is our top priority. We understand the complexities of purchasing jewelry online, which is why we've developed a straightforward and customer-friendly exchange policy.
Order Cancellation:
You may cancel your order only before it has been dispatched. Once your product has been shipped, cancellations cannot be processed.
Incorrect Product Received:
In the rare event that you receive an incorrect product, please notify us within two days of receiving it by contacting us at wardrobebywinnieofficial@gmail.com. Please repack the product as it was delivered, and we will arrange for a courier pickup from your location. If your area is not serviced by our courier partners, we may ask you to send the product back to us. Once we receive the courier slip, we will issue a credit note for the shipping cost, which you can use for future purchases.
Damaged Product Received:
If your product arrives damaged, likely due to transit issues, please contact us within 7 days of receipt. We will arrange for the damaged goods to be collected and process your refund.
Product Exchange:
If you wish to exchange your product for a different design, please contact us within 7 days of receiving your order. The product and packaging must remain intact. If the request is made after 7 days, or if the packaging is compromised, we will not be able to process an exchange. For exchanges, you may need to return the product to our warehouse.
Color Variation:
We do not offer exchanges or returns for minor color variations that may appear between the product images on our website and the actual product.
No Hidden Fees on Returns:
We do not impose any hidden charges on our customers. If an error occurs on our part, we take full responsibility and strive to rectify it to meet your satisfaction.
Guidelines for Returning Products:
To ensure you receive the full benefit of our return policy, please follow these guidelines:
- Return the product with all original materials, including packing.
- Inform us of the return within the specified time frame at wardrobebywinnieofficial@gmail.com.
Return Courier Service:
Please do not use your preferred courier service to return goods unless we have agreed upon it. In most cases, we will arrange for a pickup with our courier partners.
Refund Process and Duration:
Once the returned product has been received at our warehouse, we will process your refund within 7 working days.
Exchanges, Credit Notes, and Replacements:
Our goal is to ensure our customers are satisfied with their purchases. In cases of dissatisfaction, we strive to provide a replacement or issue a credit note, in agreement with the customer.
Please note that we cannot process exchanges or returns if the product has been used.
Beyond these policies, we are always ready to address our customers' needs and concerns. Feel free to contact us, and we will do our best to resolve any issues you may have.
Happy Shopping at Wardrobe By Winnie.