Wardrobe by Winnie
Victoria One Shoulder Solid Color Dress
Victoria One Shoulder Solid Color Dress
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Black Color
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Taxes
MRP mentioned above is inclusive of all taxes
RETURN / EXCHANGE POLICY
Wardrobe by Winnie/ Alliance Technologies is committed to making every transaction on our website smooth and hassle-free. We take pride in delivering our products with the utmost care, maintaining the highest quality standards.
While we strive to provide premium quality and the best fit for all our products, we understand that preferences can vary. Therefore, we offers product exchanges and returns to ensure your satisfaction.
To initiate a return or exchange, please submit your request on our website within 7 working days of receiving your package.
EXCHANGE
We offer exchanges on all our products, with some exceptions. Please note that intimate wear items, such as swimwear and lingerie, are not eligible for exchange unless the original tag and hygiene sticker are intact.
- Exchange and return are limited to one time per order. Once an item has been exchanged, it cannot be exchanged again.
- The refund for the exchanged item is issued in the form of store credit, which is valid for 11 months.
- Items purchased with a gift card cannot be returned or exchanged.
- All exchanged items must be unused, unaltered, unwashed, and returned with the original packaging and tags for hygiene reasons.
- Packages that do not meet these conditions will be rejected during the quality check (QC) process and returned to the customer.
RETURN
We aim to ensure every transaction is seamless. We take great care in delivering our products and maintaining the highest quality standards. As a policy, we only offer returns in the form of store credit, which is valid for 11 months.
EXCHANGE PROCEDURE
To apply for an exchange or return, please raise a ticket at this link.
- Provide your order number and registered email or contact information.
- We will get in touch to understand your concern and issue a refund if applicable.
- Once your request is approved, the item will be picked up within 3-5 working days by our courier partner.
- Please take a photo or video of the product when handing it over to the delivery person as proof in case of future disputes.
- Only hand over the item that the delivery person is there to collect. We are not responsible for any unaccounted items given to the courier, as they will only deliver the item for which the pickup was arranged.
- The reverse pickup charge for exchanges is INR 100, which the customer bears.
- Within 2-3 working days of the package being picked up, we will issue a store credit to the email address used for the original order.
- The store credit amount is calculated by deducting the reverse pickup charge of INR 100 from the product price. Shipping charges are non-refundable.
- If your request is rejected before pickup or at the QC stage, you can seek clarification by emailing us at wardrobebywinnieofficial@gmail.com.
ORDER SHOWS DELIVERED BUT NOT RECEIVED
We recommend tracking your package once it shows as delivered via email or SMS. If your package is marked as delivered but you haven't received it, please notify us within 3 days. Due to recent changes in courier company policies across India, we cannot assist with delivery issues reported after 72 hours from the marked delivery time.
CUSTOMER CARE
Our customer support is available via email, with a response time of 24 hours. You can reach us at:
- Email: wardrobebywinnieofficial@gmail.com
- Contact form: here
- WhatsApp: message here
ITEM UNAVAILABILITY
A pending order may be canceled if it is delayed beyond the expected delivery time. Cancellations will be issued via store credit OR return to original account.
HOW TO RETURN AN EXCHANGE PARCEL
- Ensure that all exchanged items are unused, unaltered, unwashed, and returned with original packaging and tags for hygiene reasons.
- Garments and fabrics that do not allow tagging can be exchanged without the tags.
- Make sure the items are securely and safely packed to prevent any loss or damage during transit.
- Include the shipping label when returning the parcel.
COLOR DIFFERENCES
Please note that the colors in the product images on our website may vary slightly due to professional lighting during the photoshoot.
For any queries or order updates get in touch with our team on :
CHAT ON WHATSAPP
Shipping Policy
Shipping Charges:
We offer free shipping on all domestic prepaid orders. Cash on Delivery (COD) orders will incur shipping charges of ₹100. To encourage online and UPI payments, we provide shipping discounts and additional offers on prepaid orders.
Order Processing:
Your purchased items are typically dispatched within 2 working days. Some dispatches may take time. While we monitor the delivery process closely with our courier partners. We cannot be held responsible for any delays caused by the courier service.
Order Tracking:
You will receive an AWB number and courier details, allowing you to track your order online.
International Shipping:
We currently ship in India only.
Delivery Time:
After processing your order, delivery is expected within 3-7 working days.
At Alliance Technologies, customer satisfaction is our top priority. We understand the complexities of purchasing jewelry online, which is why we've developed a straightforward and customer-friendly exchange policy.
Order Cancellation:
You may cancel your order only before it has been dispatched. Once your product has been shipped, cancellations cannot be processed.
Incorrect Product Received:
In the rare event that you receive an incorrect product, please notify us within two days of receiving it by contacting us at wardrobebywinnieofficial@gmail.com. Please repack the product as it was delivered, and we will arrange for a courier pickup from your location. If your area is not serviced by our courier partners, we may ask you to send the product back to us. Once we receive the courier slip, we will issue a credit note for the shipping cost, which you can use for future purchases.
Damaged Product Received:
If your product arrives damaged, likely due to transit issues, please contact us within 7 days of receipt. We will arrange for the damaged goods to be collected and process your refund.
Product Exchange:
If you wish to exchange your product for a different design, please contact us within 7 days of receiving your order. The product and packaging must remain intact. If the request is made after 7 days, or if the packaging is compromised, we will not be able to process an exchange. For exchanges, you may need to return the product to our warehouse.
Color Variation:
We do not offer exchanges or returns for minor color variations that may appear between the product images on our website and the actual product.
No Hidden Fees on Returns:
We do not impose any hidden charges on our customers. If an error occurs on our part, we take full responsibility and strive to rectify it to meet your satisfaction.
Guidelines for Returning Products:
To ensure you receive the full benefit of our return policy, please follow these guidelines:
- Return the product with all original materials, including packing.
- Inform us of the return within the specified time frame at wardrobebywinnieofficial@gmail.com.
Return Courier Service:
Please do not use your preferred courier service to return goods unless we have agreed upon it. In most cases, we will arrange for a pickup with our courier partners.
Refund Process and Duration:
Once the returned product has been received at our warehouse, we will process your refund within 7 working days.
Exchanges, Credit Notes, and Replacements:
Our goal is to ensure our customers are satisfied with their purchases. In cases of dissatisfaction, we strive to provide a replacement or issue a credit note, in agreement with the customer.
Please note that we cannot process exchanges or returns if the product has been used.
Beyond these policies, we are always ready to address our customers' needs and concerns. Feel free to contact us, and we will do our best to resolve any issues you may have.
Happy Shopping at Wardrobe By Winnie.